FAQ
Find answers to common questions about Maison Asrar perfumes, including shipping, delivery, returns, fragrance longevity, and product details. Discover everything you need to know before choosing your signature scent.
FAQ – Questions & Answers
1. What is Maison Asrar?
Maison Asrar is a luxury perfume house inspired by the elegance and artistry of Dubai, offering unique, high-quality fragrances crafted with premium ingredients.
2. Are your perfumes long-lasting?
Yes, our fragrances are designed as Eau de Parfum, offering excellent longevity and projection throughout the day.
3. Where do you ship to?
We ship across the UK and internationally. Shipping options and delivery times are calculated at checkout.
4. How long does delivery take?
UK orders typically arrive within 2–4 business days. International delivery times vary depending on the destination.
5. Do you offer returns or exchanges?
Yes, we accept returns on unused and unopened items within a specified period. Please check our Returns Policy page for full details.
6. How can I choose the right fragrance?
Each product page includes detailed notes and descriptions. If you need help, feel free to contact us for personalized recommendations.
7. Are your perfumes suitable for both men and women?
Many of our fragrances are unisex, designed to be worn and appreciated by anyone who values fine perfumery.
8. Are your products authentic and original?
Absolutely. All Maison Asrar products are 100% original and crafted with carefully selected ingredients.
9. How should I store my perfume?
Store your fragrance in a cool, dry place away from direct sunlight to preserve its quality and longevity.
10. Do you offer discounts or promotions?
We occasionally offer exclusive promotions to our subscribers. Sign up to our newsletter to stay updated.
11. Can I track my order?
Yes, once your order is shipped, you will receive a tracking link via email.
12. How can I contact customer support?
You can reach us via email or through our contact form on the website. We aim to respond within 24–48 hours.