Refund policy
RETURN POLICY
If for any reason, you want to return your order, you can write us an email with your order details to the email address maisonasrar@gulforchid.com. Please note you must notify us within 14 days from the date you receive the goods.
Once you notify us, we will provide you a return label so you can send your order back. You must send the goods back to us in their original, unopened and unused packaging with all parts of the product. Please note this service is only for UK customers. We do not accept returns from international customers from outside the UK.
All returns are subject to inspection. We will not accept returns or replacements for products whose boxes/packaging are ripped, creased, crushed, or missing; or if any significant amount of fragrance is used. Once received and inspected, the reimbursement will be made using the same means of payment used when you purchased the products and in any event within 14 days from the date we receive the goods. If vouchers were used to pay for the products we may refund you in vouchers.
Please note we are allowed by law to deduct from your refund any reduction in the value of the goods as a result of handling of the goods by you beyond what is necessary to establish the nature, characteristics and functioning of the goods. According to The Consumer Contracts Regulation 2013, the sort of handling that goes beyond what might reasonably be allowed in the store.
Please note shipping fees paid to deliver the order are non-refundable.
If you do not send the products back to us or provide us with evidence of having done that within 14 days after notifying us you want to cancel the contract, we shall be entitled to withhold payment of any refund.
Please note your right to cancel the contract does not apply with any 2ml Discovery Sets and individual samples, or when the products you want to return are personalised and made to your specifications. These items are non-refundable
If you receive the products before you cancel the contract, then you must send them back to our contact address at your own cost and risk. The goods must be returned in the aforementioned conditions and no later than 14 days after the day on which you notify us that you want to cancel the contract.
Under the Consumer Rights Act 2015, we have the legal obligation to provide goods that are as described, fit for their particular purpose and of satisfactory quality. If any of the products you receive from us is faulty, we will be happy to offer you a refund of the amount you paid for the goods, or alternatively, a replacement for the faulty products.
If you have purchased your items from another website or store please refer back to their return/refund policy and contact them directly.
CANCELLATION OF THE CONTRACT BY US
We reserve the right to cancel the contract between us in any of the following circumstances:
• You do not have the legal capacity to enter into a binding contract for the sale and purchase of the goods.
• We do not have enough stock to deliver the goods you order.
• We are not able to deliver to your area or country.
• If for any reason, we suspect the order can be fraudulent.
• An engraved message on a personalised product is found to be offensive by us.
• If for any reason, any of the products you ordered was listed at an incorrect price.
If we decide to cancel your contract, we will notify you by email and will refund any sum you paid for the products. We will try to refund you as soon as possible but in any event within 30 days of your order. Please note we will not be obliged to offer you any further compensation for disappointment or inconvenience suffered.